Average Ranking
Wonderful
9.3/10
on 12 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Wonderful
9.3/10
on 12 surveys
75% of customers would book Grand Hotel Baglioni Firenze again
Un soir il y avait une soirée privée sur la terrasse haute. Nous avons été refoulées avec ma fille et avons dû rester au niveau inférieur. Là nous avions l'impression d'être transparentes. Aucun serveur ni personne n'est venue nous demander si nous désirions prendre un verre. Nous avions l'impression de vraiment déranger. C'était très désagréable. Le 3ème soir nous avons pris un petit apéritif, la serveuse était très peu aimable nous a demande d'encaisser de suite. Elle ne souriait pas et c'était très désagréable. Bref hormis les déboires de cette terrasse tout était très bien.
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Colazione troppo affollata, caffè e latte non bevibili.
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Abbiamo suggerito alla direzione dell'Hotel di istallare una maniglia sulla parete dove si trova la vasca da bagno perché riteniamo sia una valido e necessario aiuto per sollevarsi dopo aver effettuato il bagno.
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The room was perfect.The only bad thing was that we could hear each time the water in the toilet of the adjacent room. One night we couldn't sleep because the noise from the adjacent rooms and the corridor.
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Ho cenato nel ristorante sito al V° piano ritenendo di essere una privilegiata potendo godere della vista unica che questo albergo offre. Avevo già soggiornato all'hotel Baglioni e di giorno avevo goduto dello splendido panorama che questa volta volevo condividere con mio marito. Che delusione! Un pessimo sistema di illuminazione proibiva qualsiasi veduta, quindi la scelta di ritornare in questo albergo proprio per questo immenso regalo che la città mi offriva, ha provocato in me una reazione del tutto negativa.
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