Starhotels Cristallo Palace Guest Reviews - 45 User Reviews for Starhotels Cristallo Palace

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Starhotels Cristallo Palace

General Description How to find us Photo Gallery Reviews

Average Rating

Cleanliness of the Rooms:

9.3

Average Ranking

8.3

on 45 surveys

Room Comforts and Facilities:

8.8

Quality and services of the Hotel:

8.7

Staff Assistance:

9.0

Restaurant and bar:

8.3

Connections to the City:

7.2

Surrounding Area:

6.0

Accuracy of the website description:

8.3

Value for money:

8.4

Overall satisfaction:

8.6

82% of customers would book this hotel again

Guest Reviews

Sergio (IT) - Stayed in March 2013		Would you return to this hotel? Yes
Customer's average score		6.9 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Lennart (SE) - Stayed in November 2012		Would you return to this hotel? Yes
Customer's average score		10.0 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Nikolai (RU) - Stayed in October 2012		Would you return to this hotel? Yes
Customer's average score		7.2 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Monica (CH) - Stayed in October 2012		Would you return to this hotel? Yes
Customer's average score		6.2 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Paolo (IT) - Stayed in October 2012		Would you return to this hotel? Unsure
Customer's average score		6.6 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Manfred (DE) - Stayed in October 2012		Would you return to this hotel? Unsure
Customer's average score		7.4 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Comments

Gut für Autoreisende, ungünstig für Fußgänger, unatraktive Umgebung, keine Informationen über öffentlichen Nahverkehr, Hotelstandard war gut entsprach aber dem 3-Sterne-Niveau wie man es vielfach in Deutschland vorfindet.

Anonymous - Stayed in October 2012		Would you return to this hotel? Yes
Customer's average score		7.6 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Anonymous - Stayed in September 2012		Would you return to this hotel? Yes
Customer's average score		9.1 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Pekka (FI) - Stayed in April 2012		Would you return to this hotel? Yes
Customer's average score		7.6 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Pirkko (FI) - Stayed in April 2012		Would you return to this hotel? Yes
Customer's average score		8.0 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Laura (IT) - Stayed in November 2011		Would you return to this hotel? Yes
Customer's average score		7.8 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Anonymous - Stayed in September 2011		Would you return to this hotel? No
Customer's average score		4.8 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Salvatore (BE) - Stayed in August 2011		Would you return to this hotel? Yes
Customer's average score		6.0 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Alessandro (SE) - Stayed in June 2011		Would you return to this hotel? Yes
Customer's average score		7.4 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Anonymous - Stayed in May 2011		Would you return to this hotel? Yes
Customer's average score		8.0 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Juan Antonio (ES) - Stayed in April 2011		Would you return to this hotel? Yes
Customer's average score		7.3 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Marco (IT) - Stayed in April 2011		Would you return to this hotel? Yes
Customer's average score		7.6 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Anonymous - Stayed in March 2011		Would you return to this hotel? Yes
Customer's average score		9.8 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Colin (IE) - Stayed in January 2011		Would you return to this hotel? Unsure
Customer's average score		7.2 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

Comments

The reception was very poor on check out. There was one on that morning before 8.00 a.m. I was with three other colleagues and overall it took about 15 minutes in average to complete check out. This is much too slow. Also we inquired where the nearest petrol station was and no one knew. We found out by asking a person on the street and the petrol station (there were two) were left past the hotel and left again and when we kept going after filling up the hotel was on the left before we drove to the airport. We hopefully will stay again as it is close to the airport. The food in the restaurant was excellent.

Paul (FR) - Stayed in November 2010		Would you return to this hotel? Yes
Customer's average score		10.0 [details]

	No Answer	Very bad	Bad	Adequate	Good	Excellent
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

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Guest Reviews for Starhotels Cristallo Palace in Bergamo