Average Ranking
Wonderful
9.4/10
on 46 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Wonderful
9.4/10
on 46 surveys
91% of customers would book Hotel Universo again
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Great place except shower, no inclosure so water goes everywhere.
Breakfast staff grouchy.
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L'impatto con la struttura è decisamente buono. Le camere però sono molto spartane ed alcune decisamente piccole. Il personale è molto gentile e disponibile.
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Occupavo la camera 56 che presentava una enorme macchia di umido sul tetto. La carta da parati presentava vistose scollature
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L'hotel è davvero molto curato ed accogliente, il sottofondo jazz 24 ore su 24 poi è davvero una cosa rilassante!
Gli unici due appunti che, la mia fidanzata e io, abbiamo da fare è che i letti erano veramente molto scomodi; forse i materassi erano vecchi.. Non so... Ma la mattina ci si svegliava con la schiena distrutta! L'altro riguarda l'eccessiva temperatura all'interno della stanza e la mancanza di un deumidificatore per "bagnare" un pò l'aria!
Per il resto è un hotel fantastico, curato, con personale gentile e posizionato molto bene in centro storico!
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This hotel was great, beautiful, helpful. I left some dresses in the closet and they were helpful and efficient in sending them back. The room was gorgeous!
I will be recommending this hotel to everyone!
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