Average Ranking
Wonderful
9.3/10
on 519 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Wonderful
9.3/10
on 519 surveys
88% of customers would book Hotel Bernina again
Wir haben über ein Zimmer mit Balkon und wissentlich in der Dependance gebucht. Erst nach der Übernahme bemerkten wir, dass es keinen Balkon hat. Zurück an der Reception erklärte uns die Dame, dass wir ein Zimmer mit Balkon haben können, der Balkon sei aber sehr klein und schmal und er sei auf der Seite der Hauptdurchgangsstrasse. So behielten wir das Zimmer ohne Balkon, dafür auf der etwas ruhigeren Rückseite des Hauses.
Auf der Homepage ist nur das Hotel Bernina selbst abgebildet, so im Zentrum beim Bahnhof mit reinem Quartierverkehr. Die nicht abgebildete Dependance hingegen liegt direkt an der Hauptstrasse mit sehr viel Verkehr. Auch war die Reinigung teilweise mangelhaft. Auf meinem Nachttisch lag die ganzen 4 Tage der gleiche alte Staub, der vermutlich schon länger da gelegen hat. Ich hab ein Foto gemacht und bei der Abreise gezeigt, worauf sich die Dame entschuldigt hat.
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Das Abendessen war nicht besonders gut.
Das Frühstücksbuffet ist für Italien sehr reichhaltig.
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La Suite è collocata è presso una dependance distante circa 500 m dall’Hotel Bernina ove credevamo di aver prenotato.
Presso questa struttura è possibile utilizzare il parcheggio privato al costo di euro 8/giorno.
La distanza dalla struttura principale e, quindi, dai servizi connessi ha comportato dei disagi di andirivieni complicati e aggravati dalle piogge. Per la colazione abbiamo optato, su suggerimento dello staff, per l’Hotel Corona in quanto dello stesso gruppo e, comunque, seppur decisamente più vicino esterno alla residenza, pur sempre esterno alla stessa.
Per quanto riguarda la colazione a buffet, si tende a rifornire gli elementi quasi ad intervenuto esaurimento.
La suite assegnata presentava problemi di mancata pulizia più evidenti sulle superfici orizzontali. Le abatjour funzionano contemporaneamente, volendo leggere si deve infastidire il proprio compagno/a. Mancanza di aria condizionata.
Esperienza poco soddisfacente.
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We had booked to stay at the Bernina Hotel as we were arriving late and up early for the Bernina Express train up the Alps. The hotel was literally across the square from the train. When we arrived we found we were not staying in the actual hotel but a 10 minute walk from the hotel in rooms which Belonged to the hotel. Although the rooms were lovely it was not what I had booked and nobody tried to contact me to advice me of the change! The main reason we booked the hotel next to the railway was my mother who is 84 was travelling with us and can't walk any great distance.
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Wir wollten vor 07.00 Uhr auschecken, doch leider war die Reception jeweils nur ab 07.00 Uhr besetzt, das ist ungenügend. Wir haben die beiden Telefonnummern, welche an der Türe angegeben waren angerufen, doch niemand meldete sich, was auch schlecht ist.
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Il punto di forza è certamente la vicinanza con la stazione del Bernina Express
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Gute freundliche Unterkunft,ich werde wieder buchen. Das Frühstück war gut aber nicht mein Ding.
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Zimmer ca. 2 Minuten vom Hotel entfernt, aber gut.
Bei regen weniger.
Das Frühstück ist sehr kompliziert. Meine 7-jährige Tochter hat den Multi-Vitamin Saft, der für den ausgegangenen Orangensaft nachserviert wurde, sehr schlecht vertragen.
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Es war toll, dass uns ein Zimmer reserviert wurde, obwohl es mit meiner Kreditkarte nicht funktioniert hat. Besten Dank an das Hotel.
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