Average Ranking
Very good
8.2/10
on 110 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Very good
8.2/10
on 110 surveys
69% of customers would book Hotel Ambra Palace again
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J ai apprécié que le petir déjeuner soit servi 30mn plus tôt que l'horaire prévu (6h30 au lieu de 7h) spécialement pour moi, car je devais quitter l'hôtel avant 7h.
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Controllo maggiore dei servizi in camera (luci, frigo/bar)
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On arrival we told the staff on the desk that we had to be at the airport for 5 a.m the next morning , (reason for staying at hotel ), and as we were booked for bed and breakfast , would there be any chance in getting coffee ,as we were leaving before breakfast and had payed for it . The receptionist was very unhelpful ,grumpy and more or less just said tough . We even spoke to him in Italian as my partner is Italian . When we got to our room after having to wait 3 quarters of an hour, as the room was not ready , there was no complimentary shower gel or soap , but the maid was still on the landing and she kindly gave us some . there was no directions as how to get to anywhere . We then went out and on the way stopped at reception to ask if there was any chance of getting some discount on dinner as we were not getting breakfast , reply no way . When we got back to hotel about 2 hours later there was a change of receptionist , we asked the gentleman on reception if the staff had made a note or passed on the message about us leaving early the next day , he said no ,and when we asked if we could have an alarm call about 4.15 am he just gave a shoked look and said I will be asleep at that time . Next morning there was 1 ring on the phone . When we got down to the reception to leave there was no one there we rang the bell and the gentleman eventualy appeard with shorts, t shirt looking like he had just got out of bed with hair uncombed and sleepy eyed. We asked him could he call a taxi , as he did unwillingly after a big sigh . We waited about 20 mn. on taxi , in that time the receptionist kept sighing as if we were keeping him up , and the eventualy opened the door to let us out . We can only say we had a most unpleasant stay at your hotel and would not be booking there again
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Quando ho fatto la prenotazione on-line dell'albergo, ho dato l'indicazioni della carta di credito pensando di pagare immediatamente. Alla partenza però mi è stato cortesemente detto che non avevo pagato in effetti, cosa che ho dovuto fare invece al momento. Trovo questa procedura illogica, e preferirei pagare on-line. Cordiali saluti
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