Average Ranking
Exceptional
9.8/10
on 72 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Exceptional
9.8/10
on 72 surveys
91% of customers would book Hotel Cosmopolitan Bologna again
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Ottimo il rapporto qualità prezzo.
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Mal comunicado con la ciudad, pendiente de taxi o servicio de lanzadera del hotel, por lo cual hace falta petición. Muy agradable el personal del bar.
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Con quello che ho pagato non ho avuto il servizio adeguato ;hotel al quale attribuirei tre stelle. Quindi non ci tornerei e non lo consiglio.
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The restaurant was disappointing as it wasn't up to the standard of the rest of the hotel.
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L'hôtel superbe, le bar très bien, mais le restaurant n'est pas au point, le service aurait pu être mieux, hors, lors de ma soirée que je croyais bien commencée, avec un chef de salle attentif, on nous a servit les entrées, en oubliant le vin, et on nous a servit du pain dur, j'ai demandé à la serveuse de bien vouloir nous donner du pain mou, du moins frais, et celle ci septique voulait confirmation, j'ai dû taper avec le pain sur la table pour preuve après cela elle est partie et n'est plus revenue en évitant notre table, je fais donc signe au chef de salle une première fois pour lui rappeler le vin commandé, et il me sourit de loin sans s'approcher, après un bon moment je lui refais signe pour le vin et le pain, sans pouvoir m'expliquer, ce monsieur semble fuyant et s'éclipse dans la salle en me faisant un signe de tête de loin, après une demie heure d'attente, je refais signe à celui ci, mon manteau dans la main prête à payer ma note et m'en aller, il me fait signe qu'il arrive et s'en va dans les cuisines, puis lorsque finalement je réussi à parler à une serveuse, il arrive avec les seconds plats, je les refuse et demande ma note en allant à la caisse! Celui ci se confond en excuses, disant qu'il me comprend, mais je ne veux rien entendre et demande encore et encore ma note, cependant le chef de salle refuse que je règle et me dit que c'est pour la maison! Sincèrement j'aurais préféré dîner normalement, elle m'aurait apporté mon pain, ou m'aurait dit qu'il n'y en avait plus, il n'y aurait pas eu de souci, et nous aurions eut notre vin, cela aurait été encore plus simple! En bref, un personnel débordé dès que la salle comprend plus de 15 clients! Heureusement que la barmaid à été parfaite, mon mari à mangé un sandwich au bar, et mes enfants ont été se coucher! Moi j'étais trop en colère pour apprécier!
Ceci dit, l'hôtel est parfait et superbe, l'accueil digne d'un grand établissement!
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Excellent hôtel. Déception cependant sur la qualité de la cuisine servie au restaurant.
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