Guest Reviews for Hotel Lugano Torretta in Venice

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Hotel Lugano Torretta Via Rizzardi 11, 30175 Venice Book Now! » General Description How to find us Rooms & Facilities Photo Gallery Reviews   Average Rating Cleanliness of the Rooms: 8.7   Average Ranking 7.9 on 33 surveys Room Comforts and Facilities: 8.5 Quality and services of the Hotel: 7.8 Staff Assistance: 8.2 Restaurant and bar: 6.1 Connections to the City: 9.3 Surrounding Area: 6.9 Accuracy of the website description: 7.4 Value for money: 7.6 Overall satisfaction: 7.9 57% of customers would book this hotel again Guest Reviews Irene & Friedrich (ES) - Stayed in April 2012 Would you return to this hotel? Yes Customer's average score 8.6 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Antonella (IT) - Stayed in December 2011 Would you return to this hotel? Yes Customer's average score 7.6 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments Non ho gradito che a colazione non fossero disponibili il caffè espresso, latte o cappuccino, ma solamente bevande aromatizzate al caffè e latte in polvere al distributore automatico. Ria Regina (DE) - Stayed in September 2011 Would you return to this hotel? No Customer's average score 5.2 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments Es fehlen Unterbringungsmöglichkeiten für die Bekleidung - kein Schrank ! Das Rezeptionspersonal war ausgesprochen unfreundlich . Der Swimmingpool eine einzige Baustelle mit Baumaterialien zugemüllt - nicht nutzbar ! Einmal wurde um Punkt 10 komplett das Frühstück abgeräumt - wir bekamen fast gar nichts mehr - es wurde auch nichts nachgebracht . Die anderen zwei Male war schon um 9.30 Uhr die Tür abgeschlossen und wir konnten gar nicht mehr frühstücken !!! - Die reinste Unverschämtheit - Dazu kam die absolute Unfreundlichkeit des Personals beim Frühstücks-Service. Das einzig Gute : die schöne harte Matratze , und die Top-Bade-Duschausstattung und die Sauberkeit . Wir werden das nächste mal ein anderes Hotel ausprobieren ! Rodolfo Enrique (AR) - Stayed in August 2011 Would you return to this hotel? Unsure Customer's average score 5.0 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments No tienen servicio de nada. Queriamos agua caliente para tomar nos mates y nos decian que vayamos a un bar a buscarla. Alessandro (IT) - Stayed in August 2011 Would you return to this hotel? Yes Customer's average score 8.6 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Sasa (BA) - Stayed in August 2011 Would you return to this hotel? Unsure Customer's average score 5.6 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments In my opinion this hotel doesn't deserve 4 stars.There is no guarded parking. They have few places for car on the street and the pool didn't work during our stay. Miguel Angel (ES) - Stayed in August 2011 Would you return to this hotel? Yes Customer's average score 8.0 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Ricardo (PT) - Stayed in April 2011 Would you return to this hotel? Yes Customer's average score 8.4 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments Great, specially the new rooms. Anonymous - Stayed in April 2011 Would you return to this hotel? Yes Customer's average score 7.6 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments Das Hotel war zum Zeitpunkt unserer Reise frisch renoviert mit italienischer Gründlichkeit. (Neben dem Bett war eine Wand nur halb gestrichen). Die Klimaanlage hat nicht funktioniert und das Fenster zur Straße war dank der Baustelle nebenan auch nicht offen zu ertragen. Aber es war insgesamt OK. Der Zustand des Hotels und der Zimmer war tadellos, die tägliche Reinigung wurde leider nur halbherzig duchgeführt "mal eben schnell nebenbei". Aber OK. Das Frühstück war eine ertragbare Katastrophe (Ital. Miniweißbrötchen, PulverKaffee aus der Maschine, Künstl. O-Saft aus einer weiteren Maschine, Kochschinken und mal ca. alle 30min eine MiniPortion Rührei gab es jeden Tag, immer das gleiche). Obwohl das Frühstück bis 10h ging, gab es ab ca. 9:30 keinen Nachschub mehr an Brot, Schicken und Ei... Die Rezeption war zwar immer besetzt, jedoch wurde man als Gast eher angenervt empfangen. Fragen des Gastes konnte oder eher wollte man nicht vollstänig beantworten bzw. das Personal verstand nicht wirklich was man wollte. Ein Mitarbeiter an der Rezeption verstand nicht mal Englisch. Naja... Insgesamt kann ich das Hotel empfehlen, aber das Personal sollte an seiner Motivation arbeiten. Der Rest war für den Preis wirklich in Ordnung. Giuseppe (IT) - Stayed in January 2011 Would you return to this hotel? Yes Customer's average score 7.6 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Sandro (IT) - Stayed in December 2010 Would you return to this hotel? Unsure Customer's average score 7.2 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Dreliozis (GR) - Stayed in December 2010 Would you return to this hotel? Yes Customer's average score 6.7 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Daniele (IT) - Stayed in October 2010 Would you return to this hotel? No Customer's average score 6.8 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Arturo (AR) - Stayed in October 2010 Would you return to this hotel? Yes Customer's average score 8.2 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Sergio Marcelo (AR) - Stayed in October 2010 Would you return to this hotel? Yes Customer's average score 9.2 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Daniel (BE) - Stayed in October 2010 Would you return to this hotel? Unsure Customer's average score 7.0 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments Les travaux à l'hotel m'ont clairement ennuyé à plusieurs niveaux (parking, nuisances sonores,...) Antonio (IT) - Stayed in September 2010 Would you return to this hotel? Yes Customer's average score 8.8 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments E' stato un ottimo soggiorno presso l'hotel Lugano Torretta di Mestre (Ve). Sicuramente se sceglieremo la stessa zona, al più presto saremo felicemente vostri ospiti. Grazie per l'accoglienza, la cordialità ed il servizio. Complimenti. Marcy (US) - Stayed in September 2010 Would you return to this hotel? Yes Customer's average score 6.8 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments Front desk staff was very accomodating and pleasant Koos (NL) - Stayed in September 2010 Would you return to this hotel? Yes Customer's average score 8.6 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments The hotel was under major reconstruction/modernization but room and restaurant were good. No bar facilities though. Denis (FR) - Stayed in September 2010 Would you return to this hotel? Yes Customer's average score 8.2 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Next Reviews » Book Now! »