Guest Reviews for River Hotel in Florence

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River Hotel Lugarno Della Zecca Vecchia 18, 50122 Florence Book Now! » General Description How to find us Rooms & Facilities Photo Gallery Reviews   Average Rating Cleanliness of the Rooms: 9.3   Average Ranking 8.7 on 9 surveys Room Comforts and Facilities: 8.3 Quality and services of the Hotel: 8.8 Staff Assistance: 7.8 Restaurant and bar: 6.2 Connections to the City: 9.4 Surrounding Area: 9.3 Accuracy of the website description: 9.3 Value for money: 9.0 Overall satisfaction: 8.6 77% of customers would book this hotel again Guest Reviews Jens (DE) - Stayed in September 2011 Would you return to this hotel? Unsure Customer's average score 7.0 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments Das Personal an der Rezeption war nicht besonders aufmerksam und mäßig freundlich. Das Frühsückspersonal war sehr unorganisiert. Das Reinigungspersonal war überaus freundlich und zuvorkommend. Alan (ES) - Stayed in May 2011 Would you return to this hotel? No Customer's average score 5.2 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments Room was dark and depressing, plugs in wash basin and bidet leaked, light over wardrobe didn't work, breakfast room was not big enough when hotel was full and extra space in conservatory was up a flight of steps and no trays were provided for guest to carry food to this area. Courtyard had waste paper on floor which was not removed during the 3 days I stayed there and ash trays in this area were not emptied. Two of the three staff on reception were not very helpful, the young lady did not speak or understand English. I definitely would not stay at this hotel again. Alberto (IT) - Stayed in January 2011 Would you return to this hotel? Yes Customer's average score 9.6 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Valter (IT) - Stayed in February 2010 Would you return to this hotel? Yes Customer's average score 8.0 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Comments Ha rispettato le aspettative, ci tornerei. Anonymous - Stayed in December 2009 Would you return to this hotel? Yes Customer's average score 8.2 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Tiziana (IT) - Stayed in August 2009 Would you return to this hotel? Yes Customer's average score 8.2 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Salvatore (IT) - Stayed in June 2009 Would you return to this hotel? Yes Customer's average score 8.0 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Anonymous - Stayed in February 2009 Would you return to this hotel? Yes Customer's average score 9.3 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Martina (IT) - Stayed in December 2008 Would you return to this hotel? Yes Customer's average score 7.4 [details]   No Answer Very bad Bad Adequate Good Excellent Cleanliness of the Rooms             Room Comforts and Facilities             Quality and services of the Hotel             Staff Assistance             Restaurant and bar             Connections to the City             Surrounding Area             Accuracy of the website description             Value for money             Overall satisfaction             Book Now! »