Average Ranking
Excellent
8.6/10
on 152 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Excellent
8.6/10
on 152 surveys
65% of customers would book Hotel Aurora again
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Nous avions réservé une chambre standard. A notre arrivée, on nous a dirigé vers l'annexe située sur la rue en arrière de l'hotel, au quatrième étage d'un édifice abritant quelques chambres. La chambre était malpropre. Des traces de chaussures sur le mur sous la fenêtre et une substance douteuse maculait la couverture rouge du lit. Le téléphone ne fonctionnait pas. Nous avons donc dû retourner à la réception avec tous nos bagages pour décrire l'état de cette chambre dite standard. Nous avons été obligés de débourser plus pour obtenir une chambre dans le bâtiment principal. Nous croyons que l'hotel aurait pu absorber la différence entre la chambre standard et celle que nous avons eue enfin, compte tenu de la malpropreté de la première et des inconvénients que nous avons subis. Les petits déjeuners étaient très bien. Bons aliments et café. Le personnel était accueillant.
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Propreté insuffisante, hall d'accueil sale et vétuste, petit déjeuner minable et personnel n'est pas très aimable.
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Hôtel bien situé, mais un hall d’entrée sale, ouvert en permanence sur le trottoir et occupé par des passants ou individus peu courtois.
L’hôtel situé au 3è étage se veut 3* mais n'en mérite au plus qu'une. Tapis au sol sales et vétustes, chambre de propreté douteuse, pas de bar ,TV d'une saleté peu commune, interrupteurs sales, entretien sommaire. Personnel parlant peu Français, moyennement agréable. Parking public très proche et très cher : 35€ la nuit !. Le règlement des 6 nuits nous fut demandé en espèces.
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Ottima camera, spaziosa e tranquilla. Comodissimo, in centro. Personale molto gentile e disponibile.
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Il rapporto qualità/prezzo è buono, l'ambiente è dignitoso e il personale è cortese. Una città meravigliosa, una piccola vacanza di fine estate veramente da ricordare per molto tempo. Un saluto dalla Marsica Avezzano provincia Dell'Aquila.
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E' un ottimo posto per soggiornare a Firenze senza pretendere e senza svenarsi. Ottima la posizione dell'hotel per chi viaggia in treno.
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Il y avait des traces de cafards écrasés sur les murs de la salle de bain !
Le pommo de douche ne tenait pas!
Le numéro de porte était indiqué au stylo sur la porte !! (404)
Les stores des fenêtres ne fonctionnait pas !
L'accueil de l hotel est au 3eme étage et l'entrée pour accéder aux chambres se fait par l extérieur en faisant le tour du batiment (du jamais vu)
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Un ferragosto che difficilmente dimenticherò.
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Ho soggiornato non più in camera matrimoniale standard da 56.00 euro ma nella camera deluxe a 66.00 euro perché mi è stato detto al momento che la standard era in un'altra struttura molto più lontano dall'hotel; in realtà non so realmente se ci fosse un servizio offerto diverso tra l'una e l'altra!
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Gentilezza dei receptionists e disponibilità.
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L'hotel se trouve a coté de la gare, très bruyant, mais aussi très vieux.
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