Average Ranking
Good
7.6/10
on 51 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Good
7.6/10
on 51 surveys
50% of customers would book Grand Hotel Hermitage again
Es un hotel de lujo que se encuentra bastante descuidado.
Es como volver al Titanic después de estar hundido, el lujo está, pero la limpieza de las estancias comunes y el descuido de la ornamentación, desemerecen mucho al hotel.
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A mio avviso colazione non curata e non in linea con il livello generale.
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Non funzionava il riscaldamento.
Camera non disponibile fino alle ore 13.00, cambiate orario di accesso alle camere.
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Nonostante la mia prenotazione di una stanza doppia uso singolo, l'hotel all'inizio mi ha dato una camera singola, anzi 'molto singola', visto che il letto (probabilmente di 1.80 m di lunghezza) era incastrato tra 2 pareti. Visto che io sono alto 1.90 m, ovviamente non potevo rimanere lì. Ho fatto presente che la prenotazione non corrispondeva a tale camera e mi è stata data (invero senza nessuna storia) una nuova camera (purtroppo con 2 lettini singoli invece di un letto doppio), dove l'aria condizionata però non funzionava. Sono arrivato giovedì, l'aria condizionata è stata riparata solo lunedì. La stanza era torrida, visto che il sole batteva sulle finestre tutto il giorno. Unica vera nota positiva il prezzo, concorrenziale su una piazza come Roma.
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Chambre à 2 lits très petits. Chaleur étouffante dans la chambre du 7è étage la climatisation ne faisant que légèrement brasser l'air chaud, pas d'air froid même en règlant la clim sur 16°.
Insonorisation entre les chambres très mauvaise.
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Per una struttura così, è penalizzante che una persona debba andare fuori a mangiare. Ci sarebbe da cambiare il modo di accogliere i clienti, specialmente quando arrivano di pomeriggio. controllando le camere di persona prima di assegnarle, come è successo a me.
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