We arrived in the night and wanted to leave early in the morning. The person in the reception in the night did not prebook a taxi, even if we asked for advice. We almost had a problem to catch a train in the morning, but thanks to the nice help of the person in reception we managed to catch the train in a different station than originally planned. So there were both good and bad service in the reception.
We had a reservation for a double and triple room. We got a double room and a 5 persons room, the room was too big and uncomfortable. We ask for another room and we got it, just like our reservation.
So after all it went all right. Thanks and good luck.