Opinii Da Elisa Alle Sette Arti - Lucca

Avevo prenotato una camera con due letti singoli e NON con un letto matrimoniale...unica piccola nota negativa.

P.S. Lucca è una città meravigliosa...tornerò sicuramente!

Cordiali Saluti.

Satisfait de façon générale, très bon accueil ... rien à redire ...

Parties communes (salle de bain, WC, cuisine) propres et disponibles.

Hotel : bien placé dans la ville.

Isolation phonique avec chambre mitoyenne perfectible (à moins d'insister sur règle de vie, discrétion et respect...)

Web site :

1- Donner des conseils plus précis sur le site pour faciliter l'accès à l'hoter.

2- Donner des conseils sur le site relativement au parking possible à l'extérieur des remparts.

Petite cuisine à disposition,avec refrigérateur,un plus .

We had a nice stay, and would like to use your hotel next time we comw back to Lucca. We will also recommend this hotel to other friends.

Plaster falling off walls in public area.

One bathroom had no hot water at all.

Receptionist was only there for brief periods.

I am very disappointed with the quality of the service at the hotel. Despite the fact that I had notified the hotel that I would arrive between 12:00 and 14:00 on the 19th of July, there was nobody waiting for me and my friends. The hotel was closed. We had to wait for almost 3 hr at the heat of about 30 C degrees with heavy luggages for a person to show finally at 16:00. We had waisted a lot of time as we were in Lucca only for one day.

We were not informed that the hotel would be closed by 16:00 the 19th of July, even though the staff had my cell phone number and my e-mail. The staff was unable to explain why this had happened, there was nobody to blame and the owner of the hotel was unable to reach the phone to hear my complaint. I wrote my complaints in the guestbook of the hotel.