Average Ranking
Good
7.3/10
on 4 surveys
Average Rating
- Cleanliness of the Rooms
7.2
- Room Comforts and Facilities
7.2
- Quality and services of the Hotel
7.7
- Staff Assistance
6.6
- Restaurant and bar
7.7
- Connections to the City
8.8
- Surrounding Area
9.4
- Accuracy of the website description
6.6
- Value for money
6.1
- Overall satisfaction
6.6
Average Ranking
Good
7.3/10
on 4 surveys
25% of customers would book Castello dal Pozzo again
Haben zu viel für die Suite bezahlt. "Jacuzzi" zu klein, hat auch nicht funktioniert. Das Hotel als Wellnesshotel zu bezeichnen ist eine große Übertreibung. Wir haben nichts an Wellness gefunden. Das Personal hat gesagt, dass das Hotel diesen Sommer fertig sein wird. Finden es aber nicht fair, dass es jetzt schon als solches gebucht werden soll. Sonst waren wir sehr zufrieden mit dem Hotel und es war ein sehr schöner Aufenthalt.
details
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Unico ed inimitabile!!!
details
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Site merveilleux
services hotelliers hélas! plus que médiocres
details
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Disappointing stay overall as:
- dinner was not feasible in the castle until we complained and last minute service.
- telephone in the room was not working . nor internet
- extremely small room. no change nor upgrade possible despite the fact we were the only guests in the castle!
- no swimming pool nor jaccuzi available contrary as described on the website -not acceptable
- last but not least, the staff forgot to give us back our ID documents - this is also not acceptable. followiing this, the staff was extremely unfriendly over the phone to solve their mistake.
bottom-line: avoid, expensive and get better elsewhere for your money!
details
| No Answer | Very bad | Bad | Adequate | Good | Excellent | |
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| n.a. | 2 | 4 | 6 | 8 | 10 | |
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