Reviews Hotel Emma - Florence

2 stelle
Via A. Pacinotti 20, 50131 Florence Map
Prices from US$ 77
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Hotel Emma

Average Ranking

Excellent

8.8/10

on 58 surveys

65% of customers would book Hotel Emma again

Average Rating

  • Cleanliness of the Rooms
    9.7
  • Room Comforts and Facilities
    8.4
  • Quality and services of the Hotel
    8.5
  • Staff Assistance
    8.9
  • Restaurant and bar
    8.2
  • Connections to the City
    9
  • Surrounding Area
    8.1
  • Accuracy of the website description
    8.8
  • Value for money
    9.2
  • Overall satisfaction
    9

Average Ranking

Excellent

8.8/10

on 58 surveys

65% of customers would book Hotel Emma again

Houria
Switzerland Country
April 2017
Family with teenagers
Pleasant
6.9/10
Would you return to this hotel?
No
Pleasant
6.9/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
David
Italy Country
June 2015
Family with small children
5.3/10
Would you return to this hotel?
No
5.3/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Sabrina
Italy Country
July 2013
Couple less than 35 years old
Good
7.2/10
Would you return to this hotel?
Unsure
Good
7.2/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Angèle
France Country
June 2013
Couple more than 35 years old
Exceptional
10/10

Cet hôtel est bien placé, propre, le petit déjeuner est excellent et le directeur très disponible pour nous aider à trouver les sites, je recommande cet endroit pour tous ceux qui veulent découvrir Florence pour sa proximité avec la ville tout en étant calme. Un superbe souvenir!

Would you return to this hotel?
Yes
Exceptional
10/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Serge
Belgium Country
November 2012
Good
7.6/10

Je suis très content de cet hotel, je cherchais quelque chose simple et je me suis trouvé dans une ambiance chaleureuse, le service est très bien pour le prix , j'y retournerai encore pour un séjour à Florence.

Le seul blême à Florence sont les parkings.

Would you return to this hotel?
Yes
Good
7.6/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Fabrice
France Country
November 2012
Couple more than 35 years old
Good
7.8/10
Would you return to this hotel?
Yes
Good
7.8/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Loris
Italy Country
September 2012
Exceptional
10/10
Would you return to this hotel?
Yes
Exceptional
10/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Jutta
Germany Country
September 2012
5.3/10

Leider hat der etwas verwirrt wirkende Inhaber unsere Pässe nicht zurückgegeben. Da er Sehr schlecht bis gar nicht Englisch spricht sind wir auch nach zwei Mails immer noch nicht in Besitz unserer Pässe.

Wir finden das ein Hotel in so einert Touristenstadt wie Florenz zumindest Englisch sprechen können sollte

Mit freundlichen Gruessen Jutta Schneider

Would you return to this hotel?
Unsure
5.3/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Francesco
Italy Country
September 2012
Family with teenagers
Wonderful
9/10
Would you return to this hotel?
Yes
Wonderful
9/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Horst
Germany Country
July 2012
Family with teenagers
Exceptional
10/10

Ein Super Hotel und nur 15 Minuten mit dem Bus in die Stadt

Would you return to this hotel?
Yes
Exceptional
10/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Nidhal
Tunisia Country
June 2012
Traveller with friends
Pleasant
6.4/10
Would you return to this hotel?
Unsure
Pleasant
6.4/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Michele
Italy Country
June 2012
Couple more than 35 years old
Exceptional
9.6/10
Would you return to this hotel?
Yes
Exceptional
9.6/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Anonymous
June 2012
Single business traveller
5/10
Would you return to this hotel?
No
5/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Luise
Austria Country
June 2012
Single business traveller
Exceptional
9.8/10

Eine absolut empfehlenswerte Adresse mit einem ausgezeichneten Preis-Leistungsverhältnis! Sehr freundliches Besitzerehepaar, ruhige hofseitig gelegene Zimmer in tadellos sauberem Zustand, gutes Frühstücksangebot mit frisch zubereitetem Kaffee, stilvolles Ambiente, sehr gute Busverbindung zwischen Bahnhof FIRENZE SMN bzw. Stadtzentrum und Hotel, gute und preiswerte Gastronomiebetriebe in der Nähe.

Would you return to this hotel?
Yes
Exceptional
9.8/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Nicola
Italy Country
June 2012
Couple more than 35 years old
Very good
8.2/10
Would you return to this hotel?
Unsure
Very good
8.2/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Christine
Germany Country
May 2012
Couple more than 35 years old
Very good
8/10
Would you return to this hotel?
Yes
Very good
8/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Bernadette
France Country
May 2012
Traveller with friends
Wonderful
9.1/10
Would you return to this hotel?
Yes
Wonderful
9.1/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Diane
Canada Country
May 2012
Pleasant
6.4/10

Les propriétaires étaient incapables de nous informer car ils ne comprenaient pas le français ni l'anglais.

Les serviettes de bains n'ont pas été changé.

Would you return to this hotel?
Unsure
Pleasant
6.4/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Gerhard
Germany Country
May 2012
Family with teenagers
Good
7.1/10

Das Frühstück war zwar ausreichend. Nach deutschen Kriterien aber eher dürftig. Vor allem wurde uns nur ein Kaffee am Morgen angeboten, die der Chef selbst am Kaffeeautomaten zubereitete.(Sonst hätten wir vielleicht eine Tasse zu viel getrunken) .Er war aber auch sehr langsam bei seiner Arbeit und ließ sich wirklich nicht aus der Ruhe bringen. Dieses Hotel war als Familienhotel deklariert. Wir haben aber keine weiteren Familienmitglieder gesehen, die den Chef des Hauses bei seiner behäbigen Arbeitsweise hätten unterstützen können. Außerdem fanden wir den Chef nicht sehr gesprächig.

Would you return to this hotel?
Unsure
Good
7.1/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Isabelle
France Country
May 2012
Couple more than 35 years old
Excellent
8.6/10

Juste un peu bruyant. Pas l'hôtel mais la rue. Un peu éloigné du centre ville, mais exellent rapport qualité prix et accueil parfait

Would you return to this hotel?
Yes
Excellent
8.6/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Montesclaros
Spain Country
May 2012
Couple more than 35 years old
n/a
Would you return to this hotel?
Yes
n/a
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Caciula
Romania Country
April 2012
Couple less than 35 years old
Exceptional
9.8/10
Would you return to this hotel?
Yes
Exceptional
9.8/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Isabelle
France Country
April 2012
Couple more than 35 years old
Wonderful
9.3/10
Would you return to this hotel?
Yes
Wonderful
9.3/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Ionescu
Romania Country
April 2012
Couple more than 35 years old
Excellent
8.6/10

The hotel have a very beautiful terrace with a splendid panorama. The director of the hotel also, was cooperant and simpatic.

Would you return to this hotel?
Yes
Excellent
8.6/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Igor
Spain Country
April 2012
Family with small children
Very good
8/10

Fuimos en pareja con bebé y justo nos tocó una de las dos únicas habitaciones que dan a la calle. El tráfico se escuchaba lo suficiente para molestar, pero íbamos tan cansados que no nos desveló aunque al bebé sí lo sobresaltaba alguna moto y ambulancia. El hotel es un segundo sin ascensor y no recordaba haberlo leído cuando hice la reserva, pero bueno somos jóvenes. Dispone de wifi gratuito, cosa que se agradece, pero a nuestra habitación no llegaba la señal. Tiene buena conexión con el transporte público. El 11 y el 19 van al centro cada 7 min en día laboral, y con el 20 llegamos desde la estación de tren de Firenze Rifredi. El segundo día volvimos andando y apenas eran 15 minutos desde el centro. A 10 minutos al noreste hay unos jardines preciosos para pasear y olvidarse de la ciudad. Del desayuno me esperaba más por los comentarios que leí, pero bueno, era suficiente para empezar el día con energía.

Would you return to this hotel?
Yes
Very good
8/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

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