Average Ranking
Good
7.9/10
on 62 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Good
7.9/10
on 62 surveys
70% of customers would book Venezia Residence again
In caso di emergenze non avremmo saputo a chi rivolgerci.
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Manque de signalétiques pour rejoindre l'hotel, mais si non il n'y à rien à redire, tout était super, nous reviendrons certainement. Hotel bien situé.
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Dans Santa Croce, bien situé, propre, vaste et confortable. Juste en quantité de vaisselle si nous avions été 4 et une cafetière trop petite mais ce ne sont que des détails.
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Appartement S. CROCE très agréable, tranquille et bien situé dans la ville.
Eau chaude problématique, vaiselle inappropriée pour 4 personnes
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Je ne peux pas repondre sur certains points car il s`agissait d`un appart et non d`un hotel proprement dit, donc pas de services ou de restauration.
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Nous n'avons jamais trouvé le micro-ondes pourtant prévu, la vaisselle est inappropriée pour 4 personnes : nombre de tasses et couverts insuffisants, cafetière pour 2, pas de pelle. Le lave vaisselle était sale et le frigo contenait les restes des précédents locataires.
C'est dommage, ces petites choses materielles nous auraient simplifié la vie.
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Il y a eu un problème de communication: nous avons cherché 1 heure la chambre car bien qu'ayant eu 2 fois la personne chargée de nous recevoir au téléphone, elle n'a pas cherché à vérifier avec nous le point de rendez-vous (ce n'est pas son travail de le faire !!!). Pourquoi ne pas envoyer ces informations par mail afin d'éviter de tels problèmes, c'est stupide!!!
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Malgré le retard et l'arrivée tardive de l'avion, nous tenons à remercier Manuela qui est venue nous récuperer à l'appontement de fdta nuove à 23h45, elle était épuisée, nous l'attendions depuis 22h30!! nous devions arriver à 15h.!!
Le lendemain toujours disponible , elle a encore assuré pour récuperer nos bagages égarés.
Merci encore.
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Eine eindeutige Beschreibung ist der einzelnen Appartements incl. zugeordneter Bilder, ist leider nicht zu finden.
Trotzdem war ich mit der Unterkunft sehr zufrieden.
Mit freundlichem Gruß
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