Reviews Santa Maria Novella Apartments - Florence

Via Dell'Albero 16, 50123 Florence Map
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Santa Maria Novella Apartments

Average Ranking

Very good

8.1/10

on 14 surveys

42% of customers would book Santa Maria Novella Apartments again

Average Rating

  • Cleanliness of the Rooms
    8.3
  • Room Comforts and Facilities
    8.3
  • Quality and services of the Hotel
    7.3
  • Staff Assistance
    6.8
  • Restaurant and bar
    6.2
  • Connections to the City
    10
  • Surrounding Area
    8.6
  • Accuracy of the website description
    7
  • Value for money
    8.8
  • Overall satisfaction
    8.1

Average Ranking

Very good

8.1/10

on 14 surveys

42% of customers would book Santa Maria Novella Apartments again

Laurent
France Country
August 2010
Family with teenagers
Excellent
8.6/10
Would you return to this hotel?
Yes
Excellent
8.6/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Gwenaelle
France Country
July 2010
Family with small children
Very good
8.4/10

Tout était très bien.

La seule remarque à faire est concernant le fait de joindre la personne sur place qui n'a pas était simple, car nous avions convenu avec eux qu'il était possible de déposer les bagages avant l'heure d'arrivée et comme nous n'avons pu les joindre, nous avons du attendre au moins 3 heures avec nos bagages sans pouvoir trop bouger

Would you return to this hotel?
Yes
Very good
8.4/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Marie-sophie
France Country
July 2010
Family with teenagers
Excellent
8.9/10
Would you return to this hotel?
Unsure
Excellent
8.9/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Pietro
Poland Country
July 2010
Family with small children
Pleasant
6.4/10

L'hotel metteva in evidenza che c'era il garage e la colazione. Sul posto abbiamo appurato che non era vero, quelli del garage non sapevano proprio nulla, per cui è stato un miracolo trovare il garage e a che prezzo. La persona di contatto sul posto l'abbiamo dovuta attendere per quasi due ore e ci ha assicurato che nel prezzo era compresa la colazione presso un bar. La mattina quando siamo andati al bar indicato abbiamo trovato la sorpresa che lo stesso era chiuso e al telefono non ci rispondeva più nessuno.

Would you return to this hotel?
No
Pleasant
6.4/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Giovanni
Italy Country
May 2010
Family with teenagers
Good
7/10

Ambiente circostante: disco e bar nelle vicinanze. Di notte ci sono rumori fino a tarda mattina ( nel weekend fino alle 05:00/6:00) con finestre chiuse obbligatorie. Per il resto tutto ok. Bisogna mettersi d'accordo per telefono (anche per il pagamento) e incontrarsi, che richiede molto più tempo. Comunque l'appartamento è molto bello (via Palazzuolo), rinnovato con stile semplice ed essenziale.

Would you return to this hotel?
Yes
Good
7/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Mady
France Country
April 2010
Traveller with friends
Pleasant
6.9/10

Nous étions 6 personnes ,nous avons eu des serviettes de toilette pour 4 personnes. A notre arrivée, on nous a demandé si on pouvait nous les amener le lendemain matin, nous nous sommes entendus pour que le reste des serviettes nous soit fourni le lendemain mais le jour de notre départ nous ne les avions toujours pas. Les personnes qui ont dormi sur le canapé lit ont trés mal dormi et ont énormément souffert de mal au dos. Pour le reste nous avons été quand même satisfait par rapport au prix que nous avons payé. A revoir pour un couchage trés inconfortable .

Would you return to this hotel?
Unsure
Pleasant
6.9/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Serge
France Country
April 2010
Family with teenagers
Pleasant
6.9/10
Would you return to this hotel?
Yes
Pleasant
6.9/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Ivana
Italy Country
April 2010
Traveller with friends
Pleasant
6/10

Non sapevamo che l'appartamento a noi assegnato era al quarto piano senza ascensore in un vecchio stabile con scale ripide. Inoltre, non c'è la possibilità di depositare i bagagli oltre l'orario di inizio e fine utilizzo e quindi al prezzo della camera abbiamo dovuto aggiungere 30 euro (4 euro x 4 ore + supplemento ora per ciascun bagaglio, eravamo in quattro) per depositare i bagagli in stazione sia il giorno d'arrivo che quello di partenza. Il nostro appartamento era nuovissimo, ancora mancante di finiture anche se con arredi e accessori belli e funzionali, inserito però in una struttura che lo penalizza, vecchia e fatiscente.

Would you return to this hotel?
No
Pleasant
6/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Francesca
Italy Country
April 2010
Family with teenagers
Pleasant
6.4/10

Non si tratta di un hotel né di un b&b ma bensì di un appartamento, in ottima posizione, con 5 posti letto di cui 2 per niente confortevoli, pulizia scarsa per non dire assente! Prezzo interessante indiscutibilmente, però mi aspettavo qualcosina di meglio.

Would you return to this hotel?
Unsure
Pleasant
6.4/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Antonio
Italy Country
February 2010
Group
n/a

Premetto che ho prenotato per una comitiva di 17 persone che voleva trascorrere qualche giorno insieme. Una volta giunti a Firenze ci siamo ritrovati, 8 persone in un hotel, 3 in un altro e 6 in un appartamento. Le persone che ci hanno accolto sono state gentili e disponibilissime, però non riuscendo a stare insieme, neanche per la colazione questa cosa ci ha dato fastidio. Un altro disagio è stato riscontrato nell'appartamento in via Dell'Albero dove dovevamo trovare due letti matrimoniali e due lettini, nonché due bagni, mentre abbiamo trovato tre letti matrimoniali ed un solo bagno. Ottimo il prezzo. Nonostante tutto la permanenza a Firenze è stata piacevole.

Would you return to this hotel?
Unsure
n/a
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Anonymous
January 2010
Couple more than 35 years old
Good
7.5/10

C’était difficile de dormir car bruyant la nuit. C'est dommage que l'on est un numéro de téléphone pour joindre le personnel quasiment au dernier moment. Pour le reste correct.

Would you return to this hotel?
Yes
Good
7.5/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Stefano
Italy Country
April 2009
Family with small children
Pleasant
6/10

Molta confusione durante le ore notturne in strada; difficile riposare la notte

Would you return to this hotel?
Unsure
Pleasant
6/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Lorena
Italy Country
April 2009
Family with small children
Pleasant
6.3/10
Would you return to this hotel?
Unsure
Pleasant
6.3/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction
Daniele
Italy Country
April 2009
Family with teenagers
Wonderful
9.2/10

Grazioso miniappartamento situato in centro. Camere ben ammobiliate, spaziose. Con cucina attrezzata. Unico neo all'arrivo la mancanza di un numero telefonico diretto di contatto .

Would you return to this hotel?
Yes
Wonderful
9.2/10
details
No Answer Very bad Bad Adequate Good Excellent
n.a. 2 4 6 8 10
Cleanliness of the Rooms
Room Comforts and Facilities
Quality and services of the Hotel
Staff Assistance
Restaurant and bar
Connections to the City
Surrounding Area
Accuracy of the website description
Value for money
Overall satisfaction

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