Average Ranking
Wonderful
9.3/10
on 114 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Wonderful
9.3/10
on 114 surveys
79% of customers would book Hotel Serena again
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The mattress sagged in the middle; I choose to accomodate my body along the sides and top of mattress rather than bring to attention of hoteliers.
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Posizione strategica: stazione, centro congressi (ero venuta per un congresso). Il personale è gentile e disponibile. Ottimo il rapporto qualità/prezzo. Ho indicato ad altre persone la struttura, anche loro contenti. Ritornerò volentieri.
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Por ubicación y relación calidad precio excelentes.
Hotel chico, dueños cordiales y todo de acuerdo a lo ofrecido en la página.
Se desayuna en un restaurant cercano, muy bien.
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Es un buen Hotel cerca de la estaciòn de trenes y del centro.
El desayuno es muy bueno y el trato aceptable.
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Déco de très bon goût, très bien placé par rapport à la gare, vue moyenne, excellent accueil mais assez sonore.
Télécommande tv ne fonctionnait pas.
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Ci siamo trovati molto bene, oltre le nostre aspettative.
Ottimo il rapporto qualità/prezzo.
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Room was always clean and staff friendly. Easy access for the sites of Firenze. Good base for the train station if travelling to other cities and returning late same day. City noise noticeable but not too bad. Room had everything I needed and I was grateful for the air conditioning as temperatures reached 38 deg C daily.
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The personnel was very friendly. We enjoyed very much our stay at Hotel Serena. Rooms are nice, very well located (close both to the rail station and the historic area of Florence). We would gladly recommend the hotel to our friends.
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Non è possibile spendere 95 euro per una doppia in una camera di 9 mq in due adulti più bimba senza aria condizionata con 40 gradi al suo interno.
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Accueil très familial.
Petite structure: très bonne ambiance.
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We received a very good welcome in a family atmosphere.
Breakfast was excellent.
Rooms and bathrooms very clean.
Big fresh towels!
Choosing a hotel near the station brings with it noisy streets - with a drop off point for tourist busses nearby, earplugs were necessary for a good night's rest.
Air-conditioner was not functioning.
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